The Challenge of Rapid Scaling
Global Connect was a mid-sized BPO that suddenly won a major government contract. They needed to hire and onboard 700 new agents in just 90 days. Their legacy on-premise system couldn't handle the load.
The Solution: Dial Zones Enterprise
By migrating to our cloud-native infrastructure, Global Connect eliminated the need for physical hardware. New agents were onboarded in minutes using our browser-based Soft Phone. Our auto-pacing engine ensured that even with 1,000 agents, there was zero latency or 'dead air' problems.
The Result: 40% Increase in Productivity
Within the first month of the migration, Global Connect saw a 40% increase in calls per agent. The combination of AI AMD and real-time analytics allowed their managers to optimize agent performance across four different time zones seamlessly.
Share this article